Tenants Power To Request Information

Dear Resident,
If you have time, please read and respond to this consultation from the the Department for Communities and Local Government., by 19 September 2017.
You can respond by completing the online survey at: https://www.surveymonkey.co.uk/r/s130RTA, or
in writing to Leasehold, Rentcharge and Commonhold Team, 3rd Floor North West, Fry Block, 2 Marsham Street, London, SW1P 4DF
Thanks CRA


C.R.A Meeting Thursday 29th June

Minutes for C.R.A Meeting Thursday 29 June 2017

In Attendance:

Eunice Fekarurhobo, LH Housing Officer; Frank Olaniran (FO) ASB Officer; Michael Charman Director of ACE Security
Ronan Conway (RC) CRA Chair; Andy Thornes (AT) CRA Secretary; Maggi Knights (MK) CRA Treasurer; N.B; V.B; S.M; P.W; Y.D; I.E; K.W; N.N; S.G; P.U; D.W; R.M; A.B; J.M; A.D; H.G; R.D; R.M;


S. L.; V. L; N.W; R B.
1. RC Minutes from previous meeting 11 May 2017.

Passed unanimously by a show of hands.

2. Actions/Matters arising from meeting 11 May 2017

a) LH has no facility for residents to give feedback/satisfaction about communal repairs.

R.C raised issue of repairs again with Eunice. No response

b) Date for when staircases will be deep cleaned using steam/extraction and acid solution? CRA wish to be on the list urgently.

EF to take these request to LH and reply to CRA.

Eunice response- staircases still being looked at.

c) Controlled Car Parking Scheme

EF – unsure if the estate road is subject to the Road Traffic Act 1984. (During the meeting Michael Chairman confirmed that Crossfield land is private land and therefore not subject to the Act.)

Eunice acknowledged another letter needs to be sent to residents clarifying issue of parking bays after the investigation by Lewisham Homes.

I.E asked ‘How will everyone park in Crossfields as there is clearly a shortage of parking spaces?’ Eunice gave no concrete reply.

M.K asked if tickets issued to residents with parking permits who parked outside of parking bays will be revoked because of the poor info in the first letter.

Eunice said she will take this back to management and ask. S.G – Can parking permits be collected online?

Eunice- No.

T.S asked for clear yellow lines in places people should not be parking. S.M raised the issue of multiple parking permits for individual households. Eunice- This is looked at on a case by case basis.

Gardening and Environment

  1. d)  need for a designated dog exercise area. Suggests the green courtyard at the back of Holden House.
  2. e)  request access to water taps so that those beds adjacent to the Houses that residents are planting up can be watered. LS – is not able to grant request.
  3. f)  can Frankham House have a sign to indicate a dog free zone for the south facing garden area.

Eunice to take these 3 questions to LH and reply to CRA

Eunice- No further info on the above questions as yet.

g) CRA emailed Vincent Raymond, project manager of Bouygues development on the Faircharm sit requesting a meeting to discuss ongoing issues. VR now reassigned to another project, we now have contacted vincent.jaubert@bouygues-uk.com. Meeting to take place.

R.C confirmed meeting will be arranged.


h) CRA has contacted Monica to request cycle hoops for estate, particularly Frankham House when funding is available.


Frank Olanian made it clear anti-social issues need to be reported so that a true picture of the nature of the problem can be built up and the correct resources allocated ( see discussion on drug dealing)

i) Request fencing to cover the bulk waste. No response from LH for over two years despite continued requests.
Please advise us how we may progress this matter.

Eunice- An email response has been sent. Issue of fencing round recycling- Alan Martin, estates team manager looking into shelters and fences generally.

R.C asked for time-frame?
Eunice- can say nothing specific but it’s being looked into.

3. M.K Financial Information
Funds as at 28 June 2017 are £4,020 in the bank.

I.E raised issues of people, particularly workmen walking through Crossfields, behind Wilshaw House.

M.K explained breakdown of C.R.A funds.

4. RC- Volunteers for Block Reps, things a rep does………

o checking on security lights in their block and reporting faults to caretakers o help keep noticeboard up to date
o interacts with neighbours in their block
o attend CRA meetings
o help in arranging communal events

Chair pointed out Finch, Farrer and Congers do not have block reps but he has had a volunteer for Farrer House.

5. Drug dealing/taking problems

  • Thanks to all residents who have reported these problems.
  • PCSO can’t attend this meeting.
  • PCSO want a meeting very soon discuss this with us. Dates in early July
  • See notice on Board

    P.C.S.O unable to make meeting.

    M.K stated there has been an increase in drug dealing recently on the estate.

    I.E suggested there has been no real change since last summer.

    M.K stated C.R.A has been in touch with the police. D.W given info.

    D.W has spoken to Dawn (P.C.S.O) and only advice was to call 999. Suggested we must also email so it’s logged in the system. It’s important lots of people call when they see something.

    A.D. asked are drug dealers storing bikes in stairwell of Finch House? Also said safe solution needs to be found for everyone on the estate. Request to police for solutions that are humane.

    D.W said we want police to recognise Crossfields has a drug problem. F.O (A.S.B) said log everything with police and send to Eunice.

    N.N expressed concern that drug dealing will pull in vulnerable children on the estate. Asked how can we stop this happening?

    F.O (A.S.B) said it’s all about volume of reports police receive. This will increase police presence.

    M.K. said Dawn apologise for her absence and that a new meeting will be arranged so she can attend.

    A. B asked if we build a dossier of incidents will more resources be put in?
    F.O said yes. Enough reports will hit the ‘community trigger’, which will bring in more resources. T.S asked Eunice if Lewisham Homes can write to residents giving details of how to respond. F.O said he had written to local schools and colleges to try to stop students coming onto estate.

6. What to do about homeless people on the Estate? Does LH have a policy?

  • Lewisham Council deals with rehousing Homelessness in the Borough not Lewisham Homes.
  • The Homeless person should approach Lewisham Council directly for assistance at Housing Options Centre, Laurence House, Catford Road, London SE6 4RU or contact 0208 314 7007 or 0208 314 6000 main switchboard.
  • If a rough sleeper or a homeless persons seen regularly camping on the estate, then the organisations called Streetlink and No Second Night Out can assist with giving advices and directing them to a local authorities, other organisations for help and assistance. Streetlink can be contacted at http://www.streetlink.org.uk. No second night out can be contacted at http://www.nosecondnightout.org.uk They usually need some description of the rough sleeper and location.
  • Eunice provided an information sheet on homelessness from advice on the internet and have included Lewisham Council website. See the PP internal Notice Board

    Whilst this is clear it assumes the homeless person wants help and can interact effectively with authority, which is not always the case.

    ASB Team also look into reports of rough sleepers as part of their work and do report cases to Streetlink and No Second Night Out. We would also advise people to contact the Police if they feel threatened or unsafe. If the rough sleeper or homeless person is in need of medical care then the ambulance services should be contacted to assist the person.

F.O confirmed Lewisham Council deal with homelessness, not Lewisham Homes.

M.K. Eunice had provided information on this and this will be handed out and posted on the PP internal noticeboard

R.M said she had had a conversation with one of the homeless people and asked how can the homeless people get help when they have been told they need an eviction letter?

Eunice questioned this.

A.B asked Eunice about long-term rough sleeps on Crossfields. Eunice did not have an answer

7. Update on controlled car parking scheme – Welcome Michael Charman, Director of ACE Security

  • Too many parking notices on the Estate! Realise some, those on posts, will


  • Monitoring began Wednesday 14 June.
  • Operatives experiencing initial abuse from a few residents – said it was usual
  • What happens when people refuse to pay the fine?
  • When does a car become abandoned? What happens to abandoned cars?

    Michael (ACE) said started company 17 years ago. Usually parking controls brought in at request of residents. He is unhappy with allegations made about ACE at February meeting, which is why he has come to the meeting.
    M.K. asked Enuice if people who have parked where there are no yellow lines (custom and practice) and been given a ticket will have there cases reviewed as the letter sent out gave misleading information?

Michael said T’s and C’s on the signs and that’s the law but did say we can temporarily ignore the bay rule. If cars are taxed, have a permit and are not causing an obstruction that is fine. Also he would be happy to see the number of car on the site increased if it is safe.

Eunice said she was advised to go with the bay policy but after this meeting she will review the policy.

Michael said most of the time the schemes like these are very successful. He asked what is it that the residents of Crossfiled expect from the scheme ?

T.S asked how frequently will ACE visit the estate?

Michael said visits will be random and unannounced but usually two or three times a week. At the moment, as scheme is new, it is more like two or three times a day. He admitted there had been a breakdown of communication between Lewisham and ACE but said he is learning. Restates the the signs are the law and failure to comply will result in a hundred pound fine.

M.K asked for clarification on status of the bays and a review system if you have got a ticket.

Michael confirmed this to be the case but those who have received a ticket must appeal in writing. Michael said all mitigating circumstance will be taken into consideration if you are being honest.

D.W asked how much time do you have if a delivery van is coming to your flat? Michael said no specific time but that Sainsbury’s etc deliver without any problems. D.W asked who decided to nail up the signs?
Michael said his company did.

D.W said they look very ugly and can we not find an alternative?

Michael agreed but said he can’t do anything about it. He prefers them on lamp posts.

Eunice said we can’t put up more signs.

T.S asked if we can have one at the point of entrance, one on either side?

R.C said let’s look at alternative housing for the signs.

Michael agreed with us about the aesthetics and said he is happy to work with us.

Eunice asked Michael to confirm appeals go to him and also admits there have been some failures.

R.M asked what about visiting carers. Do they need a permit? Michael said yes they do.
S.G raised the issue of using a hire care.

Michael said they are not allowed on a visitor permit but that Lewisham Homes need to sort this issue out. It should have been dealt with earlier in the progress of the scheme.
T.S asked if the car parking scheme does not break the law.

Michael said he is confident of it’s legality. The road traffic act does not apply as this is private land.

Eunice confirmed residents will be losing parking spaces.
P.U asked if motorbikes are exempt from parking in bays?
Michael said yes so long as not on a double yellow line and have a permit, which will be virtual. P.U asked about dumped bikes and what we should do?

Michael said to call ACE but they cannot remove them. Lewisham Council disposal team will be called but admits they are very difficult to deal with. Stressed the importance of building up a rapport with the local authority.

H.G asked if there is a limit on visitor permits?

Michael said yes but they are renewable.

SG asks how is it possible to have more than one visitor?

Michael said this can be sorted out by the community agreeing to share permits for very special occasions, e.g. funerals, regulations can be bypassed if he and LH are informed.

P.K asked does Lewisham Homes not deal with abandoned cars anymore?
Eunice said yes they do. ‘SWORN’ vehicles need to get advanced exemption from LH Meeting closed at 21:00.

8. GardeningandEnvironment

  • Fallen tree – slow response to request its removal from LH. It was cleared by Glendale on Thursday 22 June.
  • Request our trees are surveyed for safety as a matter of urgency.
  • Request our trees are pruned, pollarded in 2017?
  • Weeding schedule? When?

    9. Development updates:MK Deptford Master Plan; AT Tidemill;L&Q

    10. MK Summer Activities

  • Lewisham People’s Day Saturday 8 July from 12 noon–8pm at Mountsfield Park,


  • Lewisham Homes Garden Party at the Albany, Deptford 22 June 13:00-16:00

    The above mattes 9-11 could not be dealt with in the meeting due to time. These will be dealt with as follows:
    9. In writing to Lewisham Council tree department and LH Environmental Services
    10. At the next meeting

    11. On the notice boards and on the web site


Annual General Meeting 2017 minutes

AGM Feb 13 2017

Meeting commenced 19:07, adjourned 20:50pm.



GB – Lewisham Tenants Fund (LTF)







Previous years AGM meeting minutes were agreed.

MK – R was found not to be eligible as Chair, another meeting was held in December, elections for Chair and Vice Chair took place.

RJ – proposed we accept the minutes.   Agreed by show of hands.

Annual report shared by RC.  Download it here.

GB – what is the projector for?

RC – sharing meeting agenda, meeting slideshows, film nights, shared with renters, etc.

RJ – re: major works, we’ve had a bill but no works are finished?

RM – was an estimate, no bills have been received

MK – work is still ongoing.

MK – we’ve attended lots of meetings re: Tidemill redevelopment. Directly affecting our residents, SL has been helping, meeting with Family Mosaic – developer 27/02/2017

YD  – will they knock down anything?

MK – no, but the impact of loss of light will greatly affect residents.

SL – Reginald Road block will be knocked down. Social housing quota will include residents that had been in knocked down buildings.

RJ  – building is large.  Has there been any consultation?

MK – yes, much consultation.  AT has a lot of info but isn’t here



MK – regular updates re: Tideway tunnel, we have a lot of contact with them, a meeting is scheduled for 07 March.  There will be a lot of drilling, notices are up re: Deptford Church Street.  Tunnel is very deep, under Farrer House lawn.  Trees on Crossfields Green are gone; Adam Platt.

TE – when will the green be cut off?  I’d like the raised beds

MK – will find out.  Greenwich Councillors go to these meetings, but no representation from Lewisham Councillors which is disappointing.

RJ – should the CRA write to Councillors?

GB – write to the Mayor to complain. Elections are coming up.


RM – online communication.  Has been brought up in panel meetings.  Andrew Potter says no residents will be left behind in regards to online communications.  The CRA is leaving its residents behind by using online communication.  The CRA needs a phone, if the committee will not give out their personal phone numbers.

SL – discuss as any other business

RJ – on Holden House green, we had 20 trees, but now 16 trees.  They say the light is bad (not enough light), so they cut them down.

MK – have talked about in walkabouts.  We are on the list to receive tree trimming.  The two new trees are low growing.

RJ  – can we stick this information on the notice boards?  I didn’t know about it.


Air quality

MK – air quality monitors are in the local area, one at APT.  They need wifi, aren’t mobile.  We are contributing as an estate. There are some around the area, near the high street as well.  The council has the data, we want Goldsmiths to have the data from the high street and Thames Tunnel monitors as well.


Browne House drains

SL – TW mapped all drains on the estate, most are now adopted by TW.  There are a few drains that have not been adopted, including Browne House and Frankham.  JP still chasing this.



TE – compost – veg peelings only. Bins in the wild garden area beside Browne House

SM – there was a compost near Cremer, in the land which has been given by LC.  Would like to build one

YD – do we have a contract with the gardens and estate?

MK – yes, we have a new contract

SM – the fence near my allotment has collapsed, should I repair it myself?

MK – apply to the CRA for gardening fund money

RJ – gardening and estate maintenance, people keep complaining. They were cutting above the iron bars, when the reason for planting was to have privacy and keep pollution out.  They stopped.

SL – want to keep the hedge high.

RM – wanted it lower to have more light.  Top should be cut straight across, not level with the ground, so the hedge looks better.  Need the height as well.

RJ – gardeners are not qualified gardeners, just labourers

GB – since LH has taken garden maintenance back in their control, they are actual gardeners.

TE – things are much better since LH took back in-house, e.g.,beds near Browne are treated better now


Annual Accounts

MK provides comprehensive financial update.

MK – Accounts for CRA and Pink Palace were separate but have now been consolidated. We have accounts for 18 months-worth of accounts for the PP. Income stated. Two lots of funding via LTF. Questions taken

RM – repairs should fix any issues with the PP

MK – they no longer do all repairs on community centres.

RJ – they used to, but they recharged for it.


Elections – EF

EF – All committee members now step down.  If you want to stand, you must be a tenant or leaseholder.  You must have no arrears.  You must be over 18.

RJ – if you receive a benefit, people have been told they cannot stand.  Is this true?

EF – no, that is not true.

RJ – last elections they said you couldn’t


Nominations for Chair

SL – nominate RC.


Vice Chair –

RM – nominate S

Ram – SL?

MK – R?

(no VC chosen)


MK. Unanimous.

Secretary –

No one stands.

RM – B?

RC as well – unanimous

VC, acting – JP

Area panel reps

SL – unanimous

Block reps

Wilshaw – RM, Claire

Cremer – Sarah

Congers –

Farrer – Nick

Browne – Jessica

Holden – Sue

Castell – Joao?

Finch –

Frankham – Brigitte


Other Business

Car Parking

PS – Builders are taking advantage.  Chosen ACE Security, which has done business with the councils.  What are the benefits?

MK – 1000 new residents in new developments with no parking

TE  – ACE parking system is awful, though we need parking controls

PS – ACE are an awful company.

MK – we have brought it up with local construction companies but they can do nothing.

EF – contractors do park here but they will leave the area when building works are done.  Residents will struggle to park when people move into the new developments

TE – parking controls are needed, but this company is the problem

RJ  – do you have proof that this company is corrupt?

PS – Why choose ACE?

EF – they are already on contract with LH on other estates.

PS – They need to make a profit.  They do not care about the estate.

TE – there is no grey area – the law is in their favour.  People will fall foul of bad practices from this company

PS – why choose this particular company?

EF – the parking company was chosen at management level.

PS – why was there no consultation this time?

RC – To summarise, we are not opposed to parking control,  but we are unhappy with the choice of parking management company

EF – you can have two permits per household out of permanent or visitor.  Will ask about workers permits

PS – PACE also manage parking. I have personal dealing with them and they are unscrupulous.

EF – we can monitor the situation via walkabouts.

RC – to summarise, what is the appeals process.  Can we choose another company if this one is considered unsuitable?

EF – Frankham house should be the same parking as the rest of the estate

RM – there are restrictions on size of cars parking in the estate

EF – parking should be enforced by March

RC – can the CRA contact ACE parking directly?

EF – we do monitor this.

JP – can we request via freedom of information, any complaints LH has received via other estates?

BC – re: the separated car parking, can we keep separate?

EF – Frankham has too many cars and not enough space, whereas the estate has more spaces.

PACE and ACE – same company


Emergency Repairs

Lights in Holden – were out for 3 days

RJ – light was cut off for 3 hours.  Was scary.

SL – called but was given no reference number, tweeted our councillor who emailed and called and got a reference number.  Lights came on on one side, but not the other two sides.  Lights are on tonight. Seems like the fact that it was public helped to get repair done.  Emergency repairs don’t seem to cover lights in stairwells.

RM – water was leaking in a light, emergency repairs will not deal with it until an accident happens

SL – very slow response

MK – water pouring out from the water tank on the roof.  3 days of complaining, was subcontracted out.  What level of agreement do we have with them? What is their response time?  Wasteful, dangerous.  Has happened 3 times in 2017 already.

RM – overflows have happened for years.

BC– used to have the same problem at Frankham, LH changed contractors, and things have been much better since

SL – are we paying for each job when nothing is fixed?

YD – is there a list of all the companies that LH have contracts with?

SL – drains – family had a backed up toilet, TW should have been fixing drains but a local plumber was doing it.

EF – perhaps someone from repairs and maintenance can attend this meeting.  If not, they can provide a list of jobs they do.

Changes to the Residents Association constitution

There has been a recent consultation regarding the rules surrounding Residents Associations across Lewisham, which has been shared with us.

The main changes are:

  • Office Bearers are no longer restricted to Lewisham Homes residents, and can also be sub-tenants
  • Membership is open to all who want it but voting rights are only given to residents who live in the catchment area

Read a draft of the new constitution here and a spreadsheet showing feedback received from other estates.

If you have any feedback, please email us or post below.

TfL funding secured for Deptford High Street

The CRA received a letter from Lewisham Council about some funding that has been granted which we’d like to share with you:

On 1 December TfL gave the go-ahead for the Deptford High St project.  Achieving funding during austere times is very challenging and it is great news to have secured more investment into Deptford.

The funding will enable the regeneration of the northern end of the street to be aesthetically connected with the southern end that received earlier funding from the GLA’s Outer London Fund.  The public realm scheme will include:

  • Removal of street clutter
  • New drainage
  • New in ground power for the Saturday market
  • New paving
  • Three new trees
  • New street furniture
  • New CCTV camera
  • New street signs and Legible London signage midilith (by the station) and finger post
  • The continuation of the RPZ (Restricted Parking Zone) from the southern section into the northern section to replace the CPZ, the introduction of 4 taxi ranks and a dedicated disabled bay. 
  • We will also undertake some changes to the Giffin St junction with the High St to hopefully reduce the use of Deptford High St as a short cut.  Furthermore we hope to improve the zone around S.Pauls church and Crossfield St, however this is still subject to a Faculty approval with the church and Lewisham Planning Permission. 

We have separately procured a lighting artist to create some lighting to Deptford Bridge.  We are very excited to have appointed Peter Freeman to work with Urbis Schreber to undertake this for us.  Peter is very familiar with Deptford having studied art at Goldsmiths College and has produced some amazing lighting art during his long career I have attached a link below so that you can peruse some of his incredible work.


Peter is going to undertake some community engagement as part of his commission.  We have yet to establish whether the lighting would be attached to the front or installed under the bridge as this will be subject to approvals with Network Rail, Peter’s design and of course, further planning consent.

A  Q & A sheet will be issued shortly and further information posted on the consultation portal about: ‘What you Said, What we did’.  The design team tried very hard to incorporate all of the elements that stakeholders raised,  particularly around reducing the rat run.   Another local drop in session will be held over an afternoon and evening in January 2017 to enable stakeholders to come and talk to the contractor, consultants and myself as the Council’s Project  Manager.  We will also  provide notice to shops and market traders.  I shall let you know when this is scheduled.

A very good contractor is appointed and ready to go: JB Riney.  JB Riney successfully carried out a very large regeneration project to Sydenham High St some years ago and are very experienced highways contractors who have worked in several market streets (including Whitechapel  Market) and have worked around historical buildings. 

We have already met with the JB Riney team and internal stakeholders with the intention to have works on site in early February 2016.