C.R.A Meeting Thursday 29th June

Minutes for C.R.A Meeting Thursday 29 June 2017

In Attendance:

Eunice Fekarurhobo, LH Housing Officer; Frank Olaniran (FO) ASB Officer; Michael Charman Director of ACE Security
Ronan Conway (RC) CRA Chair; Andy Thornes (AT) CRA Secretary; Maggi Knights (MK) CRA Treasurer; N.B; V.B; S.M; P.W; Y.D; I.E; K.W; N.N; S.G; P.U; D.W; R.M; A.B; J.M; A.D; H.G; R.D; R.M;


S. L.; V. L; N.W; R B.
1. RC Minutes from previous meeting 11 May 2017.

Passed unanimously by a show of hands.

2. Actions/Matters arising from meeting 11 May 2017

a) LH has no facility for residents to give feedback/satisfaction about communal repairs.

R.C raised issue of repairs again with Eunice. No response

b) Date for when staircases will be deep cleaned using steam/extraction and acid solution? CRA wish to be on the list urgently.

EF to take these request to LH and reply to CRA.

Eunice response- staircases still being looked at.

c) Controlled Car Parking Scheme

EF – unsure if the estate road is subject to the Road Traffic Act 1984. (During the meeting Michael Chairman confirmed that Crossfield land is private land and therefore not subject to the Act.)

Eunice acknowledged another letter needs to be sent to residents clarifying issue of parking bays after the investigation by Lewisham Homes.

I.E asked ‘How will everyone park in Crossfields as there is clearly a shortage of parking spaces?’ Eunice gave no concrete reply.

M.K asked if tickets issued to residents with parking permits who parked outside of parking bays will be revoked because of the poor info in the first letter.

Eunice said she will take this back to management and ask. S.G – Can parking permits be collected online?

Eunice- No.

T.S asked for clear yellow lines in places people should not be parking. S.M raised the issue of multiple parking permits for individual households. Eunice- This is looked at on a case by case basis.

Gardening and Environment

  1. d)  need for a designated dog exercise area. Suggests the green courtyard at the back of Holden House.
  2. e)  request access to water taps so that those beds adjacent to the Houses that residents are planting up can be watered. LS – is not able to grant request.
  3. f)  can Frankham House have a sign to indicate a dog free zone for the south facing garden area.

Eunice to take these 3 questions to LH and reply to CRA

Eunice- No further info on the above questions as yet.

g) CRA emailed Vincent Raymond, project manager of Bouygues development on the Faircharm sit requesting a meeting to discuss ongoing issues. VR now reassigned to another project, we now have contacted vincent.jaubert@bouygues-uk.com. Meeting to take place.

R.C confirmed meeting will be arranged.


h) CRA has contacted Monica to request cycle hoops for estate, particularly Frankham House when funding is available.


Frank Olanian made it clear anti-social issues need to be reported so that a true picture of the nature of the problem can be built up and the correct resources allocated ( see discussion on drug dealing)

i) Request fencing to cover the bulk waste. No response from LH for over two years despite continued requests.
Please advise us how we may progress this matter.

Eunice- An email response has been sent. Issue of fencing round recycling- Alan Martin, estates team manager looking into shelters and fences generally.

R.C asked for time-frame?
Eunice- can say nothing specific but it’s being looked into.

3. M.K Financial Information
Funds as at 28 June 2017 are £4,020 in the bank.

I.E raised issues of people, particularly workmen walking through Crossfields, behind Wilshaw House.

M.K explained breakdown of C.R.A funds.

4. RC- Volunteers for Block Reps, things a rep does………

o checking on security lights in their block and reporting faults to caretakers o help keep noticeboard up to date
o interacts with neighbours in their block
o attend CRA meetings
o help in arranging communal events

Chair pointed out Finch, Farrer and Congers do not have block reps but he has had a volunteer for Farrer House.

5. Drug dealing/taking problems

  • Thanks to all residents who have reported these problems.
  • PCSO can’t attend this meeting.
  • PCSO want a meeting very soon discuss this with us. Dates in early July
  • See notice on Board

    P.C.S.O unable to make meeting.

    M.K stated there has been an increase in drug dealing recently on the estate.

    I.E suggested there has been no real change since last summer.

    M.K stated C.R.A has been in touch with the police. D.W given info.

    D.W has spoken to Dawn (P.C.S.O) and only advice was to call 999. Suggested we must also email so it’s logged in the system. It’s important lots of people call when they see something.

    A.D. asked are drug dealers storing bikes in stairwell of Finch House? Also said safe solution needs to be found for everyone on the estate. Request to police for solutions that are humane.

    D.W said we want police to recognise Crossfields has a drug problem. F.O (A.S.B) said log everything with police and send to Eunice.

    N.N expressed concern that drug dealing will pull in vulnerable children on the estate. Asked how can we stop this happening?

    F.O (A.S.B) said it’s all about volume of reports police receive. This will increase police presence.

    M.K. said Dawn apologise for her absence and that a new meeting will be arranged so she can attend.

    A. B asked if we build a dossier of incidents will more resources be put in?
    F.O said yes. Enough reports will hit the ‘community trigger’, which will bring in more resources. T.S asked Eunice if Lewisham Homes can write to residents giving details of how to respond. F.O said he had written to local schools and colleges to try to stop students coming onto estate.

6. What to do about homeless people on the Estate? Does LH have a policy?

  • Lewisham Council deals with rehousing Homelessness in the Borough not Lewisham Homes.
  • The Homeless person should approach Lewisham Council directly for assistance at Housing Options Centre, Laurence House, Catford Road, London SE6 4RU or contact 0208 314 7007 or 0208 314 6000 main switchboard.
  • If a rough sleeper or a homeless persons seen regularly camping on the estate, then the organisations called Streetlink and No Second Night Out can assist with giving advices and directing them to a local authorities, other organisations for help and assistance. Streetlink can be contacted at http://www.streetlink.org.uk. No second night out can be contacted at http://www.nosecondnightout.org.uk They usually need some description of the rough sleeper and location.
  • Eunice provided an information sheet on homelessness from advice on the internet and have included Lewisham Council website. See the PP internal Notice Board

    Whilst this is clear it assumes the homeless person wants help and can interact effectively with authority, which is not always the case.

    ASB Team also look into reports of rough sleepers as part of their work and do report cases to Streetlink and No Second Night Out. We would also advise people to contact the Police if they feel threatened or unsafe. If the rough sleeper or homeless person is in need of medical care then the ambulance services should be contacted to assist the person.

F.O confirmed Lewisham Council deal with homelessness, not Lewisham Homes.

M.K. Eunice had provided information on this and this will be handed out and posted on the PP internal noticeboard

R.M said she had had a conversation with one of the homeless people and asked how can the homeless people get help when they have been told they need an eviction letter?

Eunice questioned this.

A.B asked Eunice about long-term rough sleeps on Crossfields. Eunice did not have an answer

7. Update on controlled car parking scheme – Welcome Michael Charman, Director of ACE Security

  • Too many parking notices on the Estate! Realise some, those on posts, will


  • Monitoring began Wednesday 14 June.
  • Operatives experiencing initial abuse from a few residents – said it was usual
  • What happens when people refuse to pay the fine?
  • When does a car become abandoned? What happens to abandoned cars?

    Michael (ACE) said started company 17 years ago. Usually parking controls brought in at request of residents. He is unhappy with allegations made about ACE at February meeting, which is why he has come to the meeting.
    M.K. asked Enuice if people who have parked where there are no yellow lines (custom and practice) and been given a ticket will have there cases reviewed as the letter sent out gave misleading information?

Michael said T’s and C’s on the signs and that’s the law but did say we can temporarily ignore the bay rule. If cars are taxed, have a permit and are not causing an obstruction that is fine. Also he would be happy to see the number of car on the site increased if it is safe.

Eunice said she was advised to go with the bay policy but after this meeting she will review the policy.

Michael said most of the time the schemes like these are very successful. He asked what is it that the residents of Crossfiled expect from the scheme ?

T.S asked how frequently will ACE visit the estate?

Michael said visits will be random and unannounced but usually two or three times a week. At the moment, as scheme is new, it is more like two or three times a day. He admitted there had been a breakdown of communication between Lewisham and ACE but said he is learning. Restates the the signs are the law and failure to comply will result in a hundred pound fine.

M.K asked for clarification on status of the bays and a review system if you have got a ticket.

Michael confirmed this to be the case but those who have received a ticket must appeal in writing. Michael said all mitigating circumstance will be taken into consideration if you are being honest.

D.W asked how much time do you have if a delivery van is coming to your flat? Michael said no specific time but that Sainsbury’s etc deliver without any problems. D.W asked who decided to nail up the signs?
Michael said his company did.

D.W said they look very ugly and can we not find an alternative?

Michael agreed but said he can’t do anything about it. He prefers them on lamp posts.

Eunice said we can’t put up more signs.

T.S asked if we can have one at the point of entrance, one on either side?

R.C said let’s look at alternative housing for the signs.

Michael agreed with us about the aesthetics and said he is happy to work with us.

Eunice asked Michael to confirm appeals go to him and also admits there have been some failures.

R.M asked what about visiting carers. Do they need a permit? Michael said yes they do.
S.G raised the issue of using a hire care.

Michael said they are not allowed on a visitor permit but that Lewisham Homes need to sort this issue out. It should have been dealt with earlier in the progress of the scheme.
T.S asked if the car parking scheme does not break the law.

Michael said he is confident of it’s legality. The road traffic act does not apply as this is private land.

Eunice confirmed residents will be losing parking spaces.
P.U asked if motorbikes are exempt from parking in bays?
Michael said yes so long as not on a double yellow line and have a permit, which will be virtual. P.U asked about dumped bikes and what we should do?

Michael said to call ACE but they cannot remove them. Lewisham Council disposal team will be called but admits they are very difficult to deal with. Stressed the importance of building up a rapport with the local authority.

H.G asked if there is a limit on visitor permits?

Michael said yes but they are renewable.

SG asks how is it possible to have more than one visitor?

Michael said this can be sorted out by the community agreeing to share permits for very special occasions, e.g. funerals, regulations can be bypassed if he and LH are informed.

P.K asked does Lewisham Homes not deal with abandoned cars anymore?
Eunice said yes they do. ‘SWORN’ vehicles need to get advanced exemption from LH Meeting closed at 21:00.

8. GardeningandEnvironment

  • Fallen tree – slow response to request its removal from LH. It was cleared by Glendale on Thursday 22 June.
  • Request our trees are surveyed for safety as a matter of urgency.
  • Request our trees are pruned, pollarded in 2017?
  • Weeding schedule? When?

    9. Development updates:MK Deptford Master Plan; AT Tidemill;L&Q

    10. MK Summer Activities

  • Lewisham People’s Day Saturday 8 July from 12 noon–8pm at Mountsfield Park,


  • Lewisham Homes Garden Party at the Albany, Deptford 22 June 13:00-16:00

    The above mattes 9-11 could not be dealt with in the meeting due to time. These will be dealt with as follows:
    9. In writing to Lewisham Council tree department and LH Environmental Services
    10. At the next meeting

    11. On the notice boards and on the web site



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